How to return or exchange an LDK piece.
If you are not satisfied, you may return an eligible item within 7 (seven) days of delivery, provided that it is unused, unworn and in its original condition, with all original packaging, tags and certificates where applicable, and that proof of purchase is provided.
Email payments@ldkjewels.co.za before sending anything back, so we can confirm the return and give you instructions.
For hygiene reasons, pierced earrings cannot be returned unless faulty. Custom, personalised and made-to-order pieces are excluded from change-of-mind returns unless faulty, as these are made specifically for you.
If an item arrives damaged, defective or not as described, contact us within 7 days of delivery. In line with the Consumer Protection Act you are entitled to a repair, replacement or refund, at no cost to you.
Approved refunds are processed back to your original payment method through Payfast within 7 to 10 business days of us receiving and inspecting the returned item. Original delivery fees are not refunded, except where the return is due to our error or a fault in the piece.
You may cancel free of charge at any time before dispatch by emailing payments@ldkjewels.co.za with your order number. After dispatch, the returns terms above apply instead.